How to Verify Payment Went Through on PerYourHealth.com
After making a medical bill payment on PerYourHealth.com, confirming it was processed successfully gives you peace of mind. This comprehensive guide shows you multiple ways to verify your payment, understand confirmation numbers, and what to do if you're unsure about your payment status.
Primary Verification Methods
Use these four main methods to confirm your PerYourHealth payment was processed successfully:
On-Screen Confirmation
The most immediate verification appears right after you complete your payment:
- Confirmation screen: "Payment Successful" or "Thank You" message
- Confirmation number: Unique transaction ID for your payment
- Payment details: Amount paid, date, and remaining balance
- Receipt option: Option to print or save a digital receipt
Pro Tip:
Take a screenshot of the confirmation screen immediately. This provides instant proof if you lose the confirmation number or email.
Email Confirmation
PerYourHealth automatically sends payment receipts to your registered email:
- Subject line: "Payment Confirmation" or "Payment Receipt"
- Sender: PerYourHealth or your healthcare provider's billing department
- Contents: Confirmation number, payment details, and receipt information
- Delivery time: Usually within 1-5 minutes of payment
Check Spam Folder:
If you don't see the confirmation email in your inbox, check your spam or junk folder. Mark it as "Not Spam" to ensure future confirmations arrive properly.
Account Payment History
Log back into your PerYourHealth account to verify the payment in your history:
- Login: Use your account number to access your billing account
- Payment history: Look for "Payment History," "Recent Transactions," or "Account Activity"
- Status: Payment should show as "Completed" or "Processed"
- Details: Click the payment for full transaction information
Bank or Credit Card Statement
Your financial institution provides another verification method:
- Online banking: Check recent transactions for the charge
- Merchant name: Should appear as PerYourHealth or your healthcare provider
- Amount: Matches your payment amount including any fees
- Timing: Card transactions show immediately, bank transfers take 2-3 days
Understanding Confirmation Numbers
Confirmation numbers are crucial for payment verification and dispute resolution. Here's what you need to know:
What Confirmation Numbers Look Like
PerYourHealth confirmation numbers typically follow these patterns:
- Numeric only: 1234567890 or 0123456789
- With letters: PYH-123456-ABC or similar format
- Length: Usually 10-15 characters
- Unique: Each payment has its own unique confirmation number
Where to Find Confirmation Numbers
Check these locations for your confirmation number:
- Payment completion screen: Displayed immediately after payment
- Email receipt: Listed prominently in the confirmation email
- Payment history: Shown in your PerYourHealth account transaction details
- Bank statement: Sometimes included in transaction description
Why Confirmation Numbers Matter
Keep your confirmation numbers because they:
- Prove payment: Essential evidence if payment questions arise
- Speed up inquiries: Billing departments can locate payments instantly
- Resolve disputes: Required for any payment dispute or refund request
- Tax documentation: Needed for medical expense tax deductions
Payment Status Indicators and What They Mean
PerYourHealth uses different status indicators to show payment processing stages:
Completed/Processed
Meaning: Payment successfully processed and applied to your account
When it appears: Immediately for card payments, after bank processing for transfers
What to do: Save confirmation number and receipt - payment is complete
Pending/Processing
Meaning: Payment received but still being processed by the bank
When it appears: Common with bank transfers (ACH) for 2-3 business days
What to do: Wait for processing to complete, check back in 1-2 days
Failed/Declined
Meaning: Payment could not be processed due to card issues or insufficient funds
When it appears: Immediately after payment attempt fails
What to do: Try payment again with correct information or different payment method
Cancelled
Meaning: Payment was cancelled before completion
When it appears: If you backed out of payment or session timed out
What to do: Make a new payment if still needed
Step-by-Step Payment Verification Process
Follow this systematic process to verify any PerYourHealth payment:
Check Email Immediately
Right after payment, check your email for the confirmation receipt. This is usually the fastest verification method.
Save Confirmation Number
Copy the confirmation number from the email or on-screen display to a safe location.
Log Into Your Account
Access your PerYourHealth account and check payment history to confirm the transaction appears.
Check Bank Statement
Verify the charge appears on your bank or credit card statement with the correct amount.
Document Everything
Save screenshots, emails, and bank transaction details in a dedicated folder for your records.
Troubleshooting Payment Verification Issues
If you're having trouble confirming your payment, try these solutions:
No Confirmation Email Received
Possible causes: Wrong email address, email filtered to spam, payment didn't complete
Solutions: Check spam folder, verify email with billing department, check payment status online
Payment Not in Account History
Possible causes: Payment failed, system delay, wrong account accessed
Solutions: Wait a few minutes and refresh, verify you logged into correct account, check email confirmation
Bank Shows No Charge
Possible causes: Payment failed, processing delay for bank transfers, wrong payment method
Solutions: Check PerYourHealth for failed status, wait 2-3 days for bank transfers, try payment again
Wrong Amount Charged
Possible causes: Processing fees added, duplicate payment, entry error
Solutions: Review payment details for fees, check for duplicate transactions, contact billing department
Need to verify a recent payment? Log into PerYourHealth to check your payment history and confirmation details.
Verify Payment NowDocumentation Best Practices
Proper documentation prevents future payment disputes and confusion:
Create Digital Records
Set up a dedicated folder for PerYourHealth payment confirmations:
- Save email receipts as PDFs
- Screenshot confirmation screens
- Download bank statements showing charges
- Create a payment log spreadsheet with dates and confirmation numbers
Organize by Provider
If you have multiple healthcare providers, organize payments accordingly:
- Create separate folders for each provider
- Include provider name in file names
- Track which bills each payment covered
- Note any remaining balances after payment
Keep Physical Records
Maintain paper backups for important payments:
- Print confirmation emails for major payments
- Keep bank statements that show medical charges
- File with medical bills and insurance statements
- Store in a secure location for tax time
When to Contact Billing Department
Contact your healthcare provider's billing department if you experience these situations:
Payment Not Applied to Account
If your bank shows the charge but PerYourHealth doesn't show the payment, provide your confirmation number to the billing department for manual application.
Double Payment Charged
If you accidentally paid twice, contact billing immediately with both confirmation numbers to request a refund for the duplicate payment.
Wrong Amount Charged
If the charged amount differs from what you authorized, provide screenshots of the payment confirmation showing the correct amount.
Payment Status Unclear After 24 Hours
If your payment status remains unclear after 24 hours (or 3 days for bank transfers), contact billing with your confirmation number for investigation.
Long-Term Payment Tracking
Establish habits for ongoing payment verification and tracking:
Monthly Payment Reviews
Set aside time each month to review all medical payments:
- Match payments to outstanding medical bills
- Verify all charges are correct
- Update your payment tracking spreadsheet
- File confirmations in your organized system
Tax Preparation
Organize payment documentation for tax season:
- Sum all medical payments for the year
- Gather receipts for large medical expenses
- Include confirmation numbers with tax records
- Check for eligible tax deductions and credits
Insurance Coordination
Coordinate payments with insurance claims:
- Match payments to Explanation of Benefits (EOB) statements
- Verify you're paying the correct patient responsibility amount
- Keep documentation for insurance disputes
- Track which payments insurance has reimbursed