How to Update Personal Details or Address on PerYourHealth.com
Keeping your personal information current on PerYourHealth.com ensures you receive important billing communications and that your payments are processed correctly. This comprehensive guide explains how to update your contact details, address, and other personal information in your PerYourHealth account.
Understanding PerYourHealth Account Information
PerYourHealth.com serves as a billing portal rather than a comprehensive patient management system. This means that while you can update certain types of information directly, other changes require contacting your healthcare provider's registration or billing departments.
The platform is designed primarily for payment processing, so its account management features focus on payment-related information rather than comprehensive patient data management. Understanding this distinction helps you know which updates you can make online and which require provider assistance.
What You Can Update Online
Most PerYourHealth implementations allow you to directly update these types of information:
Email Address
Why important: Receives payment confirmations, billing statements, and account notifications
How to update: Account settings or profile section
Verification: May require confirmation of new email address
Phone Number
Why important: Used for payment verification and urgent account communications
How to update: Account settings or contact information section
Verification: May require SMS verification code
Payment Method Billing Address
Why important: Must match your bank or card records for payment verification
How to update: Payment methods section or during payment process
Verification: Verified with each payment transaction
Communication Preferences
Why important: Controls how you receive billing notifications and reminders
How to update: Notification settings or preferences section
Options: Email, SMS, postal mail, or combinations
What Requires Provider Contact
These types of information changes typically require contacting your healthcare provider directly:
Legal Name Changes
Why provider contact needed: Legal name changes require documentation and affect medical records
Who to contact: Patient registration or medical records department
Documentation needed: Marriage certificate, court order, or other legal documentation
Home Address Changes
Why provider contact needed: Address changes affect billing and medical records
Who to contact: Billing department or patient registration
Documentation needed: May require proof of new address (utility bill, driver's license)
Insurance Information
Why provider contact needed: Insurance changes affect billing and payment processing
Who to contact: Billing department or insurance coordinator
Documentation needed: New insurance card, policy information
Emergency Contact Changes
Why provider contact needed: Emergency contacts are part of your medical record
Who to contact: Patient registration or medical records department
Documentation needed: Contact information for new emergency contacts
Step-by-Step Online Update Process
Follow these steps to update information you can change online:
Log Into Your Account
Access PerYourHealth.com using your account number from your medical statement.
Locate Account Settings
Look for menu options labeled "Account Settings," "Profile," "My Account," or "Personal Information." These are typically found in the main menu or under your name/profile icon.
Select Information to Update
Choose the specific information you want to change - email, phone, or communication preferences.
Enter New Information
Type your updated information carefully. Double-check for accuracy, especially email addresses and phone numbers.
Verify Changes
Complete any required verification steps, such as entering a confirmation code sent to your new email or phone.
Save Changes
Confirm and save your updates. You should receive confirmation that the changes were successful.
Contacting Your Healthcare Provider for Updates
When you need to update information that requires provider assistance:
Identify the Correct Department
Determine which department handles your specific update need:
- Billing department: Address changes, insurance updates, payment issues
- Patient registration: Name changes, address updates, emergency contacts
- Medical records: Legal name changes, demographic information
Gather Required Documentation
Prepare necessary documents before contacting your provider:
- Photo ID for identity verification
- Legal documentation for name changes
- Proof of address for address changes
- New insurance cards for insurance updates
Call During Business Hours
Contact the appropriate department using the phone number on your medical statement. Have your account number and documentation ready.
Follow Up as Needed
Some updates may take time to process across all systems. Follow up if you don't see changes reflected in your PerYourHealth account within the stated timeframe.
Need to update your account information? Log into PerYourHealth to manage your online settings or contact your provider for more comprehensive changes.
Update Account SettingsCommon Update Scenarios and Solutions
Here are common situations where you might need to update your information:
Moved to a New Address
What to update: Billing address, mailing address for statements
How to update: Contact billing department; some systems allow online updates
Timing: Update before your next statement date to ensure delivery
Changed Email Provider
What to update: Email address for payment confirmations and statements
How to update: Usually available in PerYourHealth account settings
Timing: Update immediately to avoid missing important communications
New Phone Number
What to update: Contact phone number, SMS verification number
How to update: Account settings or contact billing department
Timing: Update before your next payment to avoid verification issues
Recently Married
What to update: Legal name, possibly address and contact information
How to update: Contact patient registration with marriage certificate
Timing: Update as soon as possible to ensure correct medical records
Verification and Security Measures
PerYourHealth uses various verification methods to protect your account during updates:
Email Verification
Process: Confirmation link sent to new email address
Purpose: Ensures you own the new email address
Timing: Usually valid for 24-48 hours
SMS Verification
Process: Verification code sent via text message
Purpose: Confirms you have access to the phone number
Timing: Code typically expires within 10-15 minutes
Identity Verification
Process: Answering security questions or providing personal information
Purpose: Confirms you're authorized to make changes
Requirements: May require account number or other identifying information
Troubleshooting Update Issues
Common problems when updating account information and their solutions:
Verification Email Not Received
Problem: No confirmation email arrives after updating email address
Solutions: Check spam folder, verify email address spelling, request new verification email
SMS Code Not Received
Problem: No text message with verification code arrives
Solutions: Check phone number format, ensure SMS is enabled, try voice call option if available
Changes Not Saving
Problem: Updates disappear after logging out and back in
Solutions: Clear browser cache, try different browser, contact technical support
Provider Says Changes Made But Not Showing
Problem: Provider confirms updates but PerYourHealth still shows old information
Solutions: Allow 24-48 hours for system synchronization, clear cache, contact provider if issue persists
Best Practices for Information Management
Follow these practices to keep your account information accurate and secure:
Keep Information Current
Update your information promptly when changes occur. Don't wait until you need to make a payment to discover outdated contact information.
Use Secure Communication
When providing information to your healthcare provider, use secure methods like phone calls or patient portals rather than email for sensitive updates.
Document Your Changes
Keep records of when you made updates and who you spoke with at your healthcare provider. This helps resolve any issues that might arise.
Verify Updates Work
After making changes, test that they work correctly. For example, after updating your email, ensure you can receive payment confirmations at the new address.
Regular Account Reviews
Review your account information every few months to ensure everything remains accurate and up-to-date.
Special Considerations for Different Situations
Specific situations may require additional considerations:
Managing Family Member Accounts
If you manage medical bills for family members, ensure you have proper authorization and understand privacy requirements for updating their information.
Temporary Contact Changes
For temporary situations like travel, consider whether to permanently update information or use alternative contact methods.
Multiple Healthcare Providers
If you see multiple providers, remember that each provider maintains separate records. Updates must be made with each provider individually.
International Moves
Moving abroad may require special handling of payment methods and contact information due to international banking and communication considerations.